FAQs

TOP 5 FAQ

I am a private customer. How can I become a Nespresso Professional customer?

Our Nespresso Professional solutions have been developed especially for companies. It is therefore not possible for private individuals to buy a Professional machine.
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How can I become a Nespresso Professional customer?

The contact form provided in our Online Boutique on https://www.nespresso-pro.gr/nespresso-professional-contact/ is your first line of contact for your Nespresso Professional solutions. You can also order select machines online and become a Nespresso Professional customer that way. We would be happy to assist you at any time regarding our: - coffees - machines - accessories Just call our customer service number at 210 67 11 007 and we will fill in the contact form together.
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I have already bought a Nespresso Professional machine. How can I create a Nespresso account?

To create your Nespresso Professional account we need following information:
  • The name and legal form of your company
  • Tax ID/EU VAT number
  • First and last name
  • Telephone number
  • E-mail address
  • Serial number of the Nespresso Professional machine (up to 19 digits)
  • Delivery and invoice address
  • How did you acquire ownership of the machine?
  • Will the coffee be sold to third persons (coffeehouse, restaurant, bar…) or is it only used in your office area?
Please send the above information to b2b@nespresso.gr. For any further questions, please do not hesitate to contact our service number 210 67 11 007 (daily, 24 hours). We will be happy to assist you.
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How can I order capsules and accessories?

You can place your order 24/7 online : www.nespresso-pro.gr,  by phone at 210 67 11 007 daily 09:00 - 17:00, via e-mail at b2b@nespresso.gr or by visiting our showroom, 4 Aggelopoulou Str. Neo Psychiko.  
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What can I do when my machine no longer works properly?

For technical problems or questions regarding your Nespresso Professional machine you can call our customer service at 210 67 11 007 daily 09:00 - 17:00 or at our emergency line 6984756555. Our coffee specialists will be happy to assist you in diagnosing the problem of your machine. In case the issue cannot be resolved over the phone, we will be happy to take and pass on a technical order or make an appointment for a visit on site.
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INFORMATION

I have already bought a Nespresso Professional machine. How can I create a Nespresso account?

To create your Nespresso Professional account we need following information:
  • The name and legal form of your company
  • Tax ID/EU VAT number
  • First and last name
  • Telephone number
  • E-mail address
  • Serial number of the Nespresso Professional machine (up to 19 digits)
  • Delivery and invoice address
  • How did you acquire ownership of the machine?
  • Will the coffee be sold to third persons (coffeehouse, restaurant, bar…) or is it only used in your office area?
Please send the above information to b2b@nespresso.gr. For any further questions, please do not hesitate to contact our service number 210 67 11 007 (daily, 24 hours). We will be happy to assist you.
Did this answer your question? If not, ask us your question, we will be pleased to help you.

How can I become a Nespresso Professional customer?

The contact form provided in https://www.nespresso-pro.gr/nespresso-professional-contact/your first line of contact for your Nespresso Professional solutions. You can also order select machines online and become a Nespresso Professional customer that way. We would be happy to assist you at any time regarding our: -              coffees -              machines -              accessories Just call our customer service number at 210 67 11 007 and we will fill in the contact form together.
Did this answer your question? If not, ask us your question, we will be pleased to help you.

I am a private customer. How can I become a Nespresso Professional customer?

Our Nespresso Professional solutions have been developed especially for companies. It is therefore not possible for private individuals to buy a Professional machine.
Did this answer your question? If not, ask us your question, we will be pleased to help you.

From what benefits does my company profit with Nespresso Professional?

With Nespresso Professional you profit from:
  • Technician on side within 1 to 2 working days
  • High performing machines
  • Easy use of machines
  • Personal sales representative
  • CRC- Telephone service for any support
  • Special service line
  • Event service (with machines available for rent)
  • Recycling program
  • Attractive accessories available as bulk pack
  • Delivery of coffees between 1 or 2 working days
  • Customized machines
  • Perfect solution for your business
  • Flexible payment systems
  • Operating or sale opportunity- adjusted to any individual need
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Is there a possibility to rent a machine for an event?

Of course, we are offering machines for rent. Send us an Email to b2b@nespresso.gr including following data:
  • Name
  • Telephone number
  • Venue
  • Event Date
Our Event service department will contact you within the next two working days.
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How can I cancel my contract?

Send us an email at b2b@nespresso.gr with your company name and  VAT number as reference. Your personal consultant will contact you soon.
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MY ORDER

How can I order capsules and accessories?

You can place your order 24/7 online : www.nespresso.com/pro, daily, 24 hours by phone at: 210 67 11 007 or e-mail: b2b@nespresso.gr. There is no possibility to buy Professional capsules or accessories at our Boutiques.
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What is the cost for shipping?

Same-day (8 € for orders under 300 capsules, free for orders over 300 capsules) Normal Delivery (4 € for orders under 100 capsules or value less than 40€ , free for orders including more than 100 capsules or value more than 40€)
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The delivery I got is not what I ordered. What can I do?

Please contact our customer service at 210 67 11 007 (call charges apply). We will find a solution right away.
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How can I return products?

Your satisfaction is very important to us. If you are not satisfied with a product for any reason, please contact our customer service at 210 67 11 007 (local call charges apply). We will find a solution right away.
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MY ONLINE-BOUTIQUE

How do I order on the Internet?

You can order Professional coffees, accessories, and select machines quickly and easily via our Online Boutique. Please find further information on ordering online here.
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Where can I register to order Nespresso Professional products online?

Ordering your coffees, machines and accessories online becomes easy with your online Nespresso Professional account. You can order whenever and wherever you prefer. Click here to register to create an online account.
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How can I reset my password?

Click on the “Forgotten your password?” link at the top of the page. We will send you an e-mail with a link. Use this link to create a new password.
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How can I change my personal data and login details?

To change your data go to our website and log in to your account with your e-mail address and password. Click on “My account” and then on “My company information”.
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What payment options do I have when I order online?

You have several payment options to choose from: -          pay on delivery -          credit card -          debit Cards -          prepaid card Please find further information on ordering online here.
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MY MACHINE

What can I do when my machine no longer works properly?

For technical problems or questions regarding your Nespresso Professional machine you can call our customer service daily 24 hours at 210 67 11 007. Our coffee specialists will be happy to assist you in diagnosing the problem of your machine. In case the issue cannot be resolved over the phone, we will be happy to take and pass on a technical order. A technician will contact you within one to two working days to make an appointment for a visit on site.
Did this answer your question? If not, ask us your question, we will be pleased to help you.

How do I descale my Nespresso Professional machine?

Here you will find an assistance video for every Nespresso Professional machine. In addition, our coffee specialists will also be happy to assist you on our service number at 210 67 11 007 (call fees apply).
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What can I do when the machine can’t be switched on?

Check the mains plug and fuses. In addition, our coffee specialists will be happy to assist you on our service number at 210 67 11 007 (call charges apply).
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What can I do when my Gemini CS 200 no longer works properly?

Capsules fall through If the capsule falls through after inserting, please smooth down the edge of the capsule and check if there is a capsule still in the brewing unit. If yes, please use the manual ejection and try it again. Machine does not start If the machine does not start, please check if the main cable is connected to the machine. Also check the cable underneath the machine. Machine is blocked If the machine is blocked, please switch the machine off and back on. If the brewing head opens and closes, a descaling is necessary. If the brewing unit is stuck, please contact our customer service. If these tips don't help you to achieve the desired solution, please call our customer service daily 24/7 at 210 67 11 007. We will be happy to assist you.
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What can I do when my Gemini CS 220 no longer works properly?

Capsules fall through If the capsule falls through after inserting, please smooth down the edge of the capsule and check if there is a capsule still in the brewing unit. If yes, please use the manual ejection and try it again. Machine does not start If the machine does not start, please check if the main cable is connected to the machine. Machine is blocked If the machine is blocked and you have no access to the menu, please press the following key combination: • Version 1: left side: Ristretto-/ Lungo-/ On button • Version 2: left side: Ristretto- / Espresso-/ Lungo button Water underneath the machine If there is water underneath your machine, please check the direct water connection and if necessary please put it on OFF. If these tips don't help you to achieve the desired solution, please call our customer service daily 24/7 at 210 67 11 007. We will be happy to assist you.
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What can I do when my Aguila no longer works properly?

Capsule is not perforated If the capsule is not perforated after inserting, please smooth down the edge of the capsule and try it again. Flowmeter error message If you receive a “flowmeter error message”, please try following options: • Switch the machine off and back on. Make sure that all levers are closed, when you do a cold boot. The levers should stay closed until the cold boot is over. or • Close the brewing unit without inserting a capsule and press the coffee button. Afterwards open the lever. Water underneath the machine If there is water underneath the machine, please remove the capsule drawer and check the connection of the tubes, which are located behind the drawer. If these tips don't help you to achieve the desired solution, please call our customer service daily 24/7 at 210 67 11 007. We will be happy to assist you.
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What can I do when my Zenius 100 PRO no longer works properly?

Capsules fall through If the capsule falls through or is not perforated after inserting, please smooth down the edge of the capsule and try it again. Machine does not start If the machine does not start, please check if the main cable is connected to the machine. Also check the cable underneath the machine. If these tips don't help you to achieve the desired solution, please call our customer service daily 24/7 at 210 67 11 007. We will be happy to assist you.
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ACCOUNTING

What can I do if I have misplaced my invoice?

Please contact us on our service number at 210 67 11 007 (call charges apply) or send us your inquiry using the contact form. Our coffee specialists will be happy to assist you and send you the requested invoice copy.
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When will I receive my invoice?

You will receive your invoice within 1 to 3 working days by post.
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RECYCLING

How can I recycle my Nespresso Professional capsules?

  1. Ask for a free recycling bag from:
  • Nespresso Professional Showroom
  • Call Center
  • www.nespresso-pro.gr
  1. Fill the recycling bag with your used capsules up to the "maximum amount" mark and seal.
  2. Deliver the enclosed recycling bag to:
  • Nespresso Professional Showroom
  • The courier who delivers your order.
  • At the nearest Nespresso recycling point.
  1. Keep the new recycling bag you will receive with your order for the next recycling, following the same process.
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Is Nespresso coffee Fairtrade-certified?

Some of the coffee that we purchase is Fairtrade certified, as a number of the farmers in our AAA program are also Fairtrade certified. However, we focus our sustainable sourcing efforts on the Nespresso AAA program, which includes around 70,000 coffee farmers in twelve countries. The AAA program was developed in collaboration with the Rainforest Alliance to safeguard the long-term supply of the world's highest grade coffee. In addition, with that program, we also aim to protect the natural environment as well as the farmers' wellbeing. Our vision goes far beyond just a particular kind of labelling.
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